Last Updated: 11/24/2025

VidReelz (“VidReelz,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information we collect from you when you use our website, mobile experiences, and streaming services (collectively, the “Service”).

This Privacy Policy explains how we collect, use, disclose, and protect your information when you:

  • Visit VidReelz.com or any related domains/subdomains
  • Use our streaming services or mobile experiences
  • Create a creator/filmmaker account, viewer account, or talent profile
  • Communicate with us by email, text, or social media
By using the Service, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Service.

Important: This Privacy Policy is a general informational document and does not constitute legal advice. You should have this policy reviewed by a qualified attorney to ensure it complies with all laws applicable to your business and users.

1. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked to you (“Personal Information”). The categories of information we may collect include:

1.1 Information You Provide Directly
When you use the Service, you may provide us with:
  • Account Information
    • Name
    • Username / display name
    • Email address
    • Password (stored in encrypted form)
    • Profile photo, biography, links to your website or social media
  • Contact Information
    • Email address
    • Phone number (if provided)
    • Mailing or billing address (if provided)
  • Payment and Billing Information
    When you purchase a subscription, rent or buy content, or receive payouts (for creators), we may collect:
    • Billing name and address
    • Limited payment information (e.g., last 4 digits of card, type of card)
    • Payout details (for creators), such as PayPal email or bank payout info
      Note: We do not store full credit card numbers. Payment processing is handled by third-party providers (e.g., Stripe, PayPal), and their privacy policies will apply.
  • Content & Submissions
    • Videos, films, artwork, thumbnails, descriptions, tags, and other content you upload
    • Comments, likes, watchlists, ratings, and other user-generated content
    • Messages or communications you send to us (including support and feedback)
  • Casting / Talent Information (if applicable)
    • Headshots, reels, bios, resumes
    • Representation details (agent, manager)
    • Links to external portfolios

1.2 Information We Collect Automatically
When you access or use the Service, we automatically collect certain information, including:
  • Device and Usage Information,
    • IP address
    • Browser type and version
    • Operating system and device type
    • Referring and exit pages
    • Date/time stamps
    • Pages viewed, links clicked, session duration
    • Approximate location based on IP address (city, region, country)
  • Streaming & Interaction Data
    • Videos you watch, search for, or interact with
    • Watch time, playback quality, buffering events
    • Interaction with UI elements (e.g., play, pause, likes, saves, follows)
  • Cookies and Similar Technologies
    • We use cookies, web beacons, pixels, and similar technologies to:
    • Remember your preferences
    • Keep you logged in
    • Analyze site traffic and usage patterns
    • Personalize content and recommendations
      • See Section 6 – Cookies and Tracking Technologies for more details.
1.3 Information from Third Parties
 We may receive information about you from third parties, including:
  • Social Login Providers (if enabled)
    If you sign up or log in using a social account (e.g., Google, Facebook), we may receive your name, email, profile photo, and other information you authorize that provider to share.
  • Analytics and Advertising Partners
    We may receive aggregated or de-identified information about how users engage with our Service and ads.
  • Talent Agencies / Partners
    If you are represented by a talent agent or agency and they submit your information to VidReelz on your behalf, we may receive profile and contact information from them.

2. How We Use Your Information

We use your information for purposes including, but not limited to:

  1. Providing and Maintaining the Service
    • Creating and managing your account
    • Streaming video content to you
    • Processing payments, subscriptions, and creator payouts
    • Enabling features like watchlists, favorites, ratings, and comments
  2. Personalization and Recommendations
    • Suggesting videos or creators you may like based on your viewing history
    • Tailoring the user interface and content suggestions to your preferences
  3. Communication
    • Responding to your inquiries and support requests
    • Sending service-related messages (e.g., account changes, billing issues)
    • Sending updates about new features, content, promotions, and events (you can opt out of marketing emails at any time)
  4. Security and Fraud Prevention
    • Protecting the integrity and security of the Service
    • Detecting, preventing, or investigating suspicious or fraudulent activities
    • Enforcing our Terms of Use
  5. Analytics and Improvement
    • Understanding how users access and use the Service
    • Measuring performance and improving functionality, content curation, and user experience
    • Developing new products, features, and offerings
  6. Legal, Compliance, and Protection
    • Complying with legal obligations
      • Responding to lawful requests by public authorities
    • Protecting the rights, property, or safety of VidReelz, our users, and others

3. Legal Bases for Processing (EEA/UK Users)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your Personal Information under the following legal bases (where applicable):

  • Contractual Necessity – To provide the Service and fulfill our contract with you (e.g., account registration, content access, payments).
  • Legitimate Interests – To improve and secure the Service, prevent fraud, and market to our existing users (where allowed).
  • Consent – For certain optional uses such as specific cookies, marketing communications, or processing of sensitive information (where applicable). You can withdraw consent at any time.
  • Legal Obligations – To comply with tax, accounting, and other regulatory requirements.

4. How We Share Your Information

We do not sell your Personal Information in the traditional sense. We may, however, disclose your information in the following ways:

4.1 Service Providers
We may share information with third-party vendors and service providers who help us operate the Service, including:
  • Hosting providers
  • Payment processors
  • Email and SMS providers
  • Analytics and performance monitoring tools
  • Customer support tools
  • Content delivery networks (CDNs)
These parties may only use your Personal Information as needed to provide services to us and are expected to protect it appropriately.

4.2 Creators and Rights Holders

If you:

  • Interact with content (e.g., comments, messages, follows), your username, profile image, and public activity may be visible to creators and other users.
  • Participate in creator programs, casting calls, or talent showcases, certain profile details may be shared with talent agents, casting directors, or production partners as part of the Service’s purpose.
4.3 Business Transfers
 If we are involved in a merger, acquisition, financing, sale of assets, or similar transaction, your information may be shared or transferred as part of that deal, subject to appropriate confidentiality protections.

4.4 Legal and Safety Reasons
We may disclose information if we believe, in good faith, that such disclosure is reasonably necessary to:
  • Comply with a legal obligation, subpoena, court order, or government request
  • Enforce our Terms of Use or other agreements
  • Protect the rights, property, or safety of VidReelz, our users, or the public

4.5 With Your Consent
We may share your information for any other purpose disclosed to you and with your consent.

5. Data Retention

We retain your Personal Information for as long as reasonably necessary to:

  • Provide the Service to you
  • Fulfill the purposes described in this Privacy Policy
  • Comply with legal obligations (e.g., tax, accounting)
  • Resolve disputes and enforce our agreements
When we no longer need your information, we will delete it, de-identify it, or aggregate it where feasible.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to operate and enhance the Service.

6.1 What Are Cookies?
Cookies are small text files stored on your device. They help us recognize you, remember your preferences, and understand how you use the Service.

6.2 Types of Cookies We Use
  • Strictly Necessary Cookies
    Required for the Service to function (e.g., login, security). You can’t opt out of these via our cookie tools.
  • Performance / Analytics Cookies
    Help us understand usage, improve performance, and fix issues (e.g., page load times, error tracking).
  • Functional Cookies
    Remember your preferences (e.g., language, video quality, autoplay settings).
  • Advertising / Marketing Cookies (if applicable)
    Help deliver relevant ads or measure the effectiveness of our marketing campaigns.

    • 6.3 Managing Cookies
    You can manage cookies through:
  • Your browser settings (e.g., blocking or deleting cookies)
  • Any cookie consent tools we provide on the site
  • If you disable cookies, some features of the Service may not function properly.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your Personal Information.

7.1 Account-Level Controls
  • You can access and update some of your information through your account settings.
  • You can unsubscribe from marketing emails using the “unsubscribe” link included in each message.
  • You may request deletion of your account by contacting us (see Section 12 – Contact Us).

7.2 Rights Under GDPR/UK GDPR (EEA/UK Users)
Subject to applicable law, you may have the right to:
  • Access the Personal Information we hold about you
  • Request correction of inaccurate or incomplete Personal Information
  • Request deletion of your Personal Information
  • Object to or restrict certain processing activities
  • Request data portability (to receive your data in a structured, commonly used, machine-readable format)
  • Withdraw consent where consent is the basis of processing
To exercise these rights, contact us using the information in Section 12 – Contact Us. We may need to verify your identity before responding.

7.3 California Privacy Rights (CCPA/CPRA)
If you are a California resident, you may have the right to:
  • Request to know what categories and specific pieces of Personal Information we collect, use, disclose, and share
  • Request deletion of your Personal Information (subject to legal exceptions)
  • Request correction of inaccurate information
  • Opt out of certain types of data “sharing” for targeted advertising, where applicable
We do not knowingly sell Personal Information of consumers under 16 years of age. To exercise your California privacy rights, contact us as outlined below.

8. Children’s Privacy

The Service is not intended for children under 13 years of age, and we do not knowingly collect Personal Information from children under 13.

  • If you are under 13, please do not use the Service or provide any Personal Information.
  • If we learn that we have collected Personal Information from a child under 13 without verifiable parental consent, we will delete that information as quickly as possible.
If you believe we may have information from or about a child under 13, please contact us immediately (see Section 12 – Contact Us).

9. International Data Transfers

VidReelz is based in United States / Utah. If you access the Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States and other countries that may have different data protection laws than your country of residence.

Where required, we implement appropriate safeguards (such as standard contractual clauses) for cross-border data transfers.

10. Security

We use reasonable administrative, technical, and physical safeguards designed to protect your Personal Information from unauthorized access, use, or disclosure.

However, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, and you use the Service at your own risk.

Please help keep your account secure by:

  • Using a strong, unique password
  • Not sharing your login credentials with others
  • Logging out of your account when using shared devices

11. Third-Party Links and Services

The Service may contain links to third-party websites, apps, or services (including payment processors, social platforms, or partner sites). We are not responsible for the privacy practices of those third parties.

We encourage you to review the privacy policies of any third-party sites or services before providing them with your information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. In some cases, we may also notify you by email, in-app notice, or by posting a prominent notice on the Service.

Your continued use of the Service after the revised Privacy Policy has become effective indicates that you have read, understood, and agreed to the current version.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, you can contact us at:

VidReelz
Email: vidreelzsupport@sgpotter.com
Mailing Address: VidReelz
P.O. Box 5275
Salt Lake City, UT USA